Refund and Returns Policy

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At Swiftsora, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please review our Refund and Returns Policy below:

1. Returns

  • You have 30 days from the date of purchase to initiate a return.
  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., opened dog food bags or treats)
  • Custom or personalized items
  • Gift cards
  • Sale items (unless specified)

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@swiftsora.xyz or call 414-390-7490 to request a return authorization.
  2. Once your return is approved, you will receive instructions on how to return your item.
  3. Pack the item securely and include a copy of your original receipt or proof of purchase.

4. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process your refund to your original method of payment. Please allow 5-10 business days for the transaction to appear on your account.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you would like to exchange a product for a different size or flavor, please contact our customer service team for assistance. Exchanges are subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with a replacement or refund as appropriate.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with your return, please reach out to us at:

Swiftsora
Hotline: 414-390-7490
Adress: 1577 Grant View Drive,Honolulu,Hawaii,United States.
Email: info@swiftsora.xyz

Feel free to adjust this policy to fit your specific practices and ensure it complies with applicable regulations!